Personal Injury Sales & Marketing Coordinator
Full Time • Douglasville
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Position Overview
We are seeking a sharp, driven, and client-focused Personal Injury Sales Coordinator to manage and convert inbound leads into retained clients. This role is the first impression of the firm and plays a critical role in revenue generation.
This is not a passive intake role—this is a sales-driven position responsible for guiding potential clients through the decision-making process with confidence, urgency, and professionalism.
You must be comfortable handling high call volume, building trust quickly, and closing high-value cases.
Key Responsibilities
Client Intake & Conversion
- Handle all incoming calls, web inquiries, and referrals with urgency
- Conduct initial case screenings (auto, trucking, rideshare, premises liability, wrongful death, etc.)
- Identify viable, high-value cases and escalate appropriately
- Clearly communicate the firm’s value and secure signed retainers
- Follow up aggressively on all unconverted leads
Sales Performance
- Meet and exceed monthly conversion and retention goals
- Track lead sources, conversion rates, and pipeline activity
- Maintain consistent follow-up cadence (calls, texts, emails)
- Overcome objections and guide clients to confident decisions
Client Experience
- Deliver a high-touch, professional, and reassuring experience
- Educate potential clients on the process without giving legal advice
- Ensure all client information is accurately captured and documented
Systems & Coordination
- Input and manage all leads in CRM (e.g., CasePeer or similar)
- Coordinate with attorneys and case managers for case onboarding
- Ensure all required documents are obtained and properly uploaded
- Maintain organized and accurate records at all times
Qualifications
Required
- 2+ years in sales, intake, or customer conversion roles (legal or high-ticket sales preferred)
- Proven ability to close deals and meet performance targets
- Strong communication skills (phone, text, email)
- Ability to build trust quickly and control conversations
- Highly organized with strong attention to detail
- Ability to thrive in a fast-paced, high-pressure environment
Preferred
- Personal injury intake experience
- Familiarity with CRM systems (CasePeer, Filevine, etc.)
- Understanding of personal injury case types and terminology
Key Traits for Success
- Confident communicator who can lead conversations
- Results-driven with a strong sense of urgency
- Resilient—doesn’t get discouraged by rejection
- Emotionally intelligent and able to connect with injured clients
- Detail-oriented without losing sight of the bigger picture
Compensation & Structure
- Base salary + performance-based bonuses tied to signed cases
- Opportunity for significant earning potential based on results
Why Join Us
- High-volume, high-value case environment
- Strong brand presence in the Atlanta market
- Direct impact on firm growth and revenue
- Clear expectations, accountability, and opportunity to excel
Performance Metrics
- Lead-to-sign conversion rate
- Response time to new inquiries
- Follow-up consistency
- Monthly retained case volume
- Quality of client onboarding
Non-Negotiables
- Professionalism in all client interactions
- Immediate responsiveness to new leads
- Accuracy in documentation and communication
- Accountability for results
Compensation: $50,000.00 - $55,000.00 per year
We are a black woman-owned personal injury law firm!
The Taylor Law Firm, LLC is a fast-paced, boutique sized personal injury firm located in Marietta, Georgia. We have been serving the Atlanta area since 2018. We are dedicated to fighting for our clients to ensure they receive the compensation they deserve. We do not just settle, we fight!
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